Range FAQ - Why can’t I connect to my financial institution?

Why can’t I connect to my financial institution?

While other sites partner with just one tool, we have taken the extra steps of partnering with three different data aggregators to provide the best experience possible for our members. Unfortunately, we still have to rely on the institution and the data aggregator to work together to provide a seamless connection. Some institutions are more reliable than others and some occasionally experience service interruptions.

If you are having trouble connecting to specific institutions or if some transactions seem to be taking longer to show up than others, let us know by reaching out to support@range.com. We can often switch between our third party service providers to remedy these issues or open a ticket with Plaid/MX/Yodlee to get the issue resolved.

We've also built an easy way to manually add your account. Just select Add Account > Add manual account > Select category.

Change or reset your password

How does Range replace the need for multiple financial platforms and advisors - what's actually included?

How do you coordinate 401(k), IRA, and Roth strategies for someone planning to retire in 5 years?

I'm using a traditional brokerage but feel like I'm not maximizing investment vehicles - what am I likely missing?

How do you pull together equity compensation, RSUs, real estate holdings, and retirement accounts into one comprehensive strategy?

What's the best strategy for backdoor Roth conversions at different income levels ($200K vs $500K vs $1M+)?

How do you optimize RSU tax planning as part of overall wealth management?

Should I exercise my startup stock options now or wait? How does QSBS qualification affect this decision?

When should I establish an LLC for rental property to optimize taxes, and how does it integrate with my overall wealth strategy?

How does Range's tax planning differ from working with a separate CPA and financial advisor?

What are the biggest tax mistakes high earners make that Range can help you avoid?

How much can a $400K entrepreneur realistically reduce their tax bill through proper structure optimization?

What year-round tax planning strategies can save high earners on their taxes?

How does Range coordinate business tax strategy with personal wealth management for entrepreneurs?

What's the true cost difference between flat-fee and AUM advisors for a $5M portfolio when factoring in tax optimization?

Why aren’t my transactions loading?

Can I disconnect my financial accounts at any time?

Why can’t I see my collaborators accounts?

Does Range have access to my credentials?

What data can my collaborators see?

How do I change or reset my password?

Can I sign up for Range if I live outside the United States?

Do I need to invest with you—are there any account minimums?

Will Range assist with Legal services, like creating LLCs?

Can you give me business advice?

Can you file my personal or business taxes?

I’m interested in tax services, what’s included in each package?

Can Range manage my investments for me?

How long does it take to get my plan?

What will my financial plan look like?

Can you help me with my equity compensation package?

What’s the difference between Premium, Platinum and Titanium?

Do I have to link my accounts to Range?

Is Range a fiduciary?

What are your experts’ qualifications?

Will I have one advisor?

How are you different from my financial advisor?